Improving the Quality of Health Care Services in Resource Poor Settings

Kliniken & Institute … Institute Heidelberger Institut… Teaching Short Courses Short Courses in… Improving the Quality…

February 24 - March 06, 2020 (application is open now)


  • Tuition Fees: General Admission €1,500, tropEd €1,000
  • 2-week course equals 90 hours of student investment time (35 hours of lectures, 30 hours of facilitated group work and 25 hours self-directed learning), TropEd students can earn 3 ECTS points
  • Open to: tropEd students, public health professionals and other health professionals

Entry Requirements

This Short Course is held in English. Course participants should have excellent command/high level of proficiency in reading, writing and speaking English.

Content Overview

This course focuses on practical tools and methods to improve healthcare services in low- and middle-inco-me countries. It introduces participants to major steps and trends in healthcare quality and patient safety movements with a focus on challenges to improving quality in resource-limited settings. Course participants learn how to adapt quality impro-vement tools, methods, and techniques to national and local settings with a special emphasis on mana-ging and motivating people and designing sustainable health improvement programmes. A two-day skills development workshop strengthens individual and team skills in evaluating the quality of health care services.

Course Topics

  • Prioritizing quality improvement: rationale, methods and examples
  • Overview of quality and safety terminology and concepts
  • Harmonizing quality improvement with local and international health system strengthening initiatives
  • Developing and implementing standards, guidelines and indicators in a healthcare service
  • Designing and implementing quality assessments using audit, accreditation and supervision
  • Personal skills development for managing teams in improving quality
  • Designing and managing quality improvement teams including quality circles, clinical guideline working groups, clinical audit, and quality improvement committees
  • Quality improvement tools such as checklists, affinity analysis, flow chart, mind mapping, fish-bone diagram, force-field analysis, prioritisation matrix, Gantt chart, control chart, and radar chart
  • Case studies of quality improvement in low and middle-income countries

Learning Objectives

By the end of the module the participants should be able to:

  • Defend the importance of improving quality in health services
  • Describe common mechanisms to improve quality of health services in resource limited settings
  • Critically analyze the use of quality improvement principles and mechanisms in resource limited settings
  • Describe current human and other resource challenges to improve health service quality Demonstrate individual and team skills in using quality improvement tools and mechanisms

Schedule & Certification

Most of the short courses require full-time attendance from Mondays to Fridays, 9am - 5 pm. Of Fridays courses generally finish around noon If not stated otherwise, all classes and activities will also run on public holidays.

Students and course participants must attend full-time and successtully complete all the assessment components in order to receive a certificate of attendance or a grade report from Heidelberg University. tropEd students will be able to credit short courses towards the Master's programme at their home institution.

Course Fee

  • General Admittance: € 1.500.-
  • tropEd students: € 1.000.-

Included in the course fee is a non-refundable registration fee of € 200.-
Please register as soon as possible as the number of participants is limited.
Unfortunately, no Scholarships are available.
If the participant withdraws from the course

  • less than 6 weeks prior: 25 % of the course fee will be charged.
  • less than 4 weeks prior: 50 % of the course fee will be charged.
  • less than 2 weeks prior: the whole course fee will be charged.

The tuition fee does not include accommodation, insurance or other personal living costs during the stay.




For any questions please contact our short course programme team:

Nandita Rothermund-Bucher, M.A.
Short Course Programme Manager
Tel: + 49 - (0) 62 21 - 56 46 48

Hannah Bannasch, M.A.
Short Course Programme Assistant
Tel: + 49 - (0) 62 21 - 56 71 98

Course Coordinator

Dr. Sylvia Sax, Institute of Global Health, Heidelberg University